The successful candidate will join a large team in a fast-paced library environment who deliver excellent customer service in state of the art facilities. They will have a welcoming, customer-focused approach, and experience of supporting a wide range of users.  

A key responsibility of the role is to provide first line support to library users to resolve any problems and signpost to other services as appropriate.  

They will be dealing with face-to-face, telephone and electronic queries, information retrieval and point of sale including handling small amounts of cash. They will assist library users with access to software and equipment and become an advocate for the use of digital resources in learning and teaching.  

The ideal candidate will have an SVQ level II/3 Higher Grades or equivalent level qualification or equivalent experience along with excellent customer care experience. You will have a good working knowledge of Microsoft Office packages and a genuine interest in technology.   This is an excellent opportunity to join one of Scotland’s leading colleges with access to excellent development opportunities within a motivated skilled workforce. 

With the recent opening of our new Riverside Campus and City Campus in 2016, this will provide an excellent working and learning environment.

Successful applicants will be subject to a PVG Disclosure Check and Certificate of Good Conduct (as applicable at their own cost) and must be eligible to work in the UK.    

 For a detailed post description click the link:831 - Job Description.pdf  and to apply for the above vacancy please visit the ‘work for us’ section on the College website at www.cityofglasgowcollege.ac.uk

Please note CVs will not be accepted.  

Applications close no later than 5pm on Wednesday, 29th March 2017.